Conditions of use

All orders and purchases made through this website are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion.
 
Please make sure you have read our Privacy Notice, Security Statement and Terms and Conditions related to the use of this Website.

This website is owned and operated by Radioswap Limited. All orders and purchases made through the facilities of this website shall be subject to these Terms and Conditions.

These Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by British law.

Radioswap Limited may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.

Radioswap Limited reserves the right to limit the quantities of certain items which you, your family or any group can purchase, or in any case refuse or refund a sale with no reason. Radioswap Limited will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Radioswap Limited will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, Radioswap Limited will notify you as soon as possible.
 
Certain delays will be inevitable over the Christmas and New Year period when the business is generally closed for over a week, Easter weekend and other National holiday periods.

Products are shipped Monday to Friday. Products are generally shipped within one business day of any order, however, our cut off time is 3pm.


Large and expensive items will be shipped via courier this is a generally a next working day service, small items are shipped by post this is generally a 2-4 day service. It is your responsibility to ensure someone is available to sign for your order.

Fraud Prevention

In order to protect you and Radioswap limited from fraudulent transactions, we may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address, in certain circumstances, we may ask for additional proof of identity in order for us to verify your details. Radioswap limited also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that Radioswap limited chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

Frequencies and Licensing

All two way radios other than PMR446 and CB Radio require a licence. The simplest licence is the Business Lite Licence (AKA UK  General) the licence fee is £75 for 5 years, this allows access to a range of predetermined frequencies. All handheld and mobile radios other than PMR446 and CB Radios will be supplied on these frequencies. It is the buyer's responsibility to ensure he has the correct licence for the equipment they use.

If you require an alternative licence, for example, a system that requires the use of a repeater or a taxi system, contact the office prior to making any purchase.

Radioswap Limited offers a free programming service (10 Channels plus CTCSS / DCS) to your licensed channels, we can supply equipment to match your existing system.

Amateur Radios or radios converted to amateur radio frequencies will only be supplied to licensed operators.

Airband radios will only be supplied to customers who currently hold the appropriate licence.

MSA radios will only be supplied to customers with a selcall ID.

ATC & Sea cadets, we will require you Sqn no at point of sale.

Radioswap Limited will not supply high powered radios on the PMR446 Channels. Please do not ask as it is an offence.

Should you need help or advice please contact the office on 01709 700720 prior to making a purchase.

Payment processing

Radioswap accepts the following methods of payment:

Online processing through Sagepay, we accept most major payment cards

Online processing through Paypal

Telephone processing, please call 01709 700720 with your card details

BACS: Payment can be made directly into our bank account, please call for bank details

Cheque payment welcome, though please allow 7-10 days for payment to clear
In-person, we accept most major payment cards or cash. We do not accept cheques in person.

Shipping and Returns

We operate a free shipping policy to mainland UK with the exception of parcels to the highlands.

Postal rates to the EU & ROI are £6.95 Small packet & £19.95 Parcel rate
 NI, Highlands and Islands and other UK offshore are Free small packet & £19.95 Parcel rate.
 
Should any parcel need to be returned please call 01709 700720 for a returns number, please have your invoice number to hand.

Privacy Notice

We don't collect any personal information about you when you visit our site unless you have created an account with us, in which case the information you provide us is kept safe on a secure server. The password you give us is stored in a database and is encrypted. It can therefore not be read by our staff.

The only information we collect is chronological or geographic. Your IP address is also logged. The information is not shared with anyone beyond our staff, except when required by a law enforcement investigation, and is used only as a source of anonymous statistical information.
 
Your email address will be added to our emarketing department to advise you of promotions and special offers, however, you can opt-out of this service at any time.

Security

In order to make it easier for you to pay online, we use two online payment systems - Paypal and Sagepay. You can select your preferred payment method when checking out. We have provided you below with some additional information on the payment methods, quoted directly from their websites.

Paypal Security Statement

The security of your information, transactions, and money is the core of our business and our top priority at PayPal.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Sagepay Security Statement

The Sagepay payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Sagepay to obtain secure information.

Transaction Security

The transfer of the less sensitive transaction details from the retailer’s site to Sagepay is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Security for the Shopper

Any communication between the customer and Sagepay is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

Data Storage

All data stored on Sagepay systems is held on encrypted and highly secured databases. Sagepay are regularly audited by Visa and MasterCard to ensure that their systems conform to the latest secure